FAQs
How long will my original art take to arrive?
Please read Emmy SH shipping policy.
Please note there will be up to 21 days for your art to dispatch from Emmy SH studio, this is to allow for original art to dry or be framed.
You will receive an email on the date of dispatch, then allow an additional 28 days for Australia shipping. Note* In most cases shipping will only take one week.
If you have a specific date you require your art by, please inform us before you purchase or as soon as you purchase and I will work with you as best as I can to get the art to you in a reasonable timeframe.
Do you offer framing?
Yes, if you purchase (or wish to purchase) a piece I can quote you for framing and delivery with framing.
Note due to the weight and size of a framed piece, delivery will also increase significantly on a framed piece. This is why I recommend having your piece stretched and framed on arrival at a local framer to you.
What's the difference between stretched and unstretched canvas?
Unstretched canvas means your piece will arrived rolled and will require stretching and/or framing upon arrival. We recommend you take your piece to a local framers to have them stretch it professionally. Due to the size of unstretched pieces shipping is considerably more affordable and safer against damage.
Stretched canvas means your piece will arrived stretched and ready to hang (un-framed). Due to the size and weight of stretched pieces, shipping is considerably more expensive and could mean the piece is more likely to be damaged.
How do I order an Emmy SH commission?
Find out more about commissions here.
Or fill out your details in the contact form, including the size of piece you are after, previous work of mine you like, the style and colours of the piece, where you live and if you have a deadline.
I will aim to get back to you within 48hours with a quote once I have all the information.
How long do commissions take?
Find out more about commissions here.
Please allow for up to 8 weeks for your commission creation, then up to 6 weeks for drying and delivery time.
If you need a piece for a specific time frame or have a short lead please make this clear upon enquiry and I will try my best to accommodate.
What is the quality of the Emmy SH prints?
Emmy SH art prints and canvas are printed at a professional local art printer. The colours and textures will closely match the original.
Printed on premium quality paper. The images shown are of the original artwork. Please note that colours and details may vary slightly between screens and final prints and will not look like the image shown. Originals are also available to be purchased here.
*Note all original and print artwork is non-refundable so please ask any questions in advance of purchase. Contact us here for more information.
What are the sizes of the Emmy SH prints?
Emmy SH art prints size vary dependent on the size of the artwork. Please read the entire webpage and dropdown of the piece you are purchasing carefully to review the sizing.
If you are unsure, please reach out via my contact form. And I will be happy to help you.
*Note all original and print artwork is non-refundable so please ask any questions in advance of purchase. Contact us here for more information.
How long will my print art take to arrive?
Please note there will be up to 21 days for your art to dispatch from Emmy SH studio, this is to allow for prints to be printed and hand signed.
You will receive an email on the date of dispatch, then allow an additional 28 days for Australia shipping. Note* In most cases shipping will take less than 14 days.
If you have a specific date you require your art by, please inform us before you purchase or as soon as you purchase and I will work with you as best as I can to get the art to you in a reasonable timeframe.
How do I look after my artwork?
If you are unable to hang your art immediately upon arrival, to protect your art from deformity, lay it out flat on a clean dry surface, in a safe environment away from any potential liquids and sunlight.
To protect your art when hanging, use a good quality frame and hang your piece in a cool, dry place (low humidity) away from direct sunlight to prevent fading and warping.
Where is Emmy SH art based?
Emmy SH art is a Scottish/Kiwi living in Australia. Currently residing in Tasmania. Her studio is in Blackmans Bay, Hobart, Tasmania Australia.
What if my art arrives damaged?
In the rare case that your piece arrives damaged, please do not try to fix it yourself. Follow the steps for a prompt resolution:
- Take clear photographs of the entire package, showing any external damage. And photograph the artwork itself, highlighting any damage.
- Send the photos and your receipt/order number to hello@emmysh.art and I will work with you to resolve the issue.
- PLEASE do not attempt to fix the damage. Leave it exactly as it arrives as this will form part of our resolution and investigation into the damage.
Do you offer refunds?
Please read Emmy SH refund policy.
Due to the unique nature of each piece, Emmy SH art does not accept returns or exchanges due to change of mind on either prints, canvas, original artwork or custom artwork.
If you have any questions or need further information before making a purchase please don't hesitate to reach out.
Where can I buy official Emmy SH art?
There are currently only two places to buy official Emmy SH art.
One: On my direct website www.emmysh.art
Two: On GoodMood.com
If you do see any replicas of my work on any other platform please note these could be fake copies and may not have the same quality. Please feel free to share any questions or concerns around purchasing my art via external platforms, or replicas via my contact form
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