FAQs
How long will my original art take to arrive?
Please read Emmy SH shipping policy.
Please note there will be up to 21 days for your art to dispatch from Emmy SH studio, this is to allow for original art to dry or be framed.
You will receive an email on the date of dispatch, then allow an additional 28 days for Australia shipping. Note* In most cases shipping will only take one week.
If you have a specific date you require your art by, please inform us before you purchase or as soon as you purchase and I will work with you as best as I can to get the art to you in a reasonable timeframe.
Do you offer framing?
Yes, Emmy SH originals and canvas prints (not paper or un-stretched canvas) can be purchased with a handmade, solid wood floating frame.
Click here to add a frame to your order.
How do I order an Emmy SH commission?
Fill out your details in the contact form, including sizing, style and colourway of the piece and I will get back to you.
How long do commissions take?
Please allow for up to 8 weeks for your commission creation, then up to 6 weeks for drying and delivery time. If you need a piece for a specific time frame or have a short lead please make this clear upon enquiry and I will try my best to accommodate.
What are the quality of the Emmy SH prints?
Emmy SH art prints and canvas are printed at a professional local art printer. The colours and textures will closely match the original.
Printed on premium quality paper. The images shown are of the original artwork. Please note that colours and details may vary slightly between screens and final prints and will not look like the image shown. Originals are also available to be purchased here.
*Note all original and print artwork is non-refundable so please ask any questions in advance of purchase. Contact us here for more information.
What are the sizes of the Emmy SH prints?
Emmy SH art prints and canvas are printed at a professional local art printer in small and large sizes. I recommend waiting till your piece arrives before buying a frame.
Square piece sizing (including white border)
- small 305mm x 305mm
- large 508mm x 508mm
Portrait piece sizing (including white border)
- small A3 297mm x 420mm
- large A2 420mm x 594mm
*Note all original and print artwork is non-refundable so please ask any questions in advance of purchase. Contact us here for more information.
How long will my print art take to arrive?
Please note there will be up to 21 days for your art to dispatch from Emmy SH studio, this is to allow for prints to be printed and hand signed.
You will receive an email on the date of dispatch, then allow an additional 28 days for Australia shipping. Note* In most cases shipping will only take one week.
If you have a specific date you require your art by, please inform us before you purchase or as soon as you purchase and I will work with you as best as I can to get the art to you in a reasonable timeframe.
How do I look after my print work?
If you are unable to frame your art print immediately upon arrival, to protect your art paper from deformity remove the print from it's rolled container and lay it out flat on a clean dry surface, in a safe environment away from any potential liquids and sunlight.
To protect your print art when hanging, use a good quality frame and hang your piece in a cool, dry place (low humidity) away from direct sunlight to prevent fading and warping.
Where is Emmy SH art based?
Emmy SH art is a Scottish/Kiwi living in Australia. Currently residing in Sydney's Northern beaches. Her home based studio is in Manly Vale, Sydney, Australia.
What if my art arrives damaged?
In the rare case that your piece arrives damaged, please do not try to fix it yourself. Follow the steps for a prompt resolution:
- Take clear photographs of the entire package, showing any external damage. And photograph the artwork itself, highlighting any damage.
- Send the photos and your receipt/order number to hello@emmysh.art and I will work with you to resolve the issue.
- PLEASE do not attempt to fix the damage. Leave it exactly as it arrives as this will form part of our resolution and investigation into the damage.
Do you offer refunds?
Please read Emmy SH refund policy.
Due to the unique nature of each piece, Emmy SH art does not accept returns or exchanges due to change of mind on either prints, canvas, original artwork or custom artwork.
If you have any questions or need further information before making a purchase please don't hesitate to reach out.
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